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Privacy Policy


About this policy


Syon Lounge is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:


Definition of Personal Data


Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.


Who are we?


Syon Lounge is a restaurant/venue based in Park Rd, Syon Park, Brentford, TW8 6AZ, United Kingdom.

We are part of a group of restaurants: Syon Lounge, Beirut Nights & The Hart Lounge.

Our registered address is: Park Rd, Syon Park, Brentford, TW8 6AZ, United Kingdom.

The head office address is: Park Rd, Syon Park, Brentford, TW8 6AZ, United Kingdom.


How do we collect information from you?


We collect information from you:


What type of information is collected from you?


You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfil your booking request and you may dine at our venue.

When you make a booking:

Syon Lounge collects information such as:

When you dine at Syon Lounge:

When you access our sites:

There is “Device Information” about your computer hardware and software that is automatically collected by Syon Lounge. This information can include:

Location information:

If you use our website, we may receive your generic location (such as city or neighbourhood).

Careers:

You may submit your CV if you’re interested in working for us to [email protected] - This information may include:

We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at [email protected]


How is your information used?


Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. 

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:


Who has access to your information?


We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf.  For example service providers (e.g. DesignMyNight.com for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

Third parties (including DesignMyNight.com) whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You may choose to restrict the collection or use of your personal information at any point.  Please refer to the Your Choices section of this Privacy Policy for details.


How and where do we store data?


We only keep your personal data for as long as we need to (12 months) in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.


For reservations taken through DesignMyNight software, your data will only be stored in the UK.


Profiling


We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.


Your choices


We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at [email protected].

You have a right to request a copy of the personal information that Syon Lounge holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: [email protected].

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (12 months):


Security


Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.


Use of ‘cookies’


Like many other websites, we use cookies. We use them to help you personalise your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

We use cookies for the following purposes:

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.


Restaurant groups


We may share your information (such as meal or seating preferences and special occasions) with other restaurants in the same restaurant group. This is to enhance the hospitality experience that we (Syon Lounge Ltd, Lebanese S Lounge Ltd, The Hart Lounge Ltd) provide you when you dine with us (such as, trying to seat you by a window, if you previously expressed a preference for window seating) (“customised service”) and to improve our table and shift planning.

In addition to providing you with more customised service, we may, as permitted by applicable law, share your information with our restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve services.

For more information, please feel free to contact us at: ([email protected])


Changes to this statement


Syon Lounge will occasionally update this Privacy Policy to reflect company and customer feedback. Syon Lounge encourages you to periodically review this statement to be informed of how Syon Lounge is protecting your information. This policy was last updated in (JUNE, 2019)


Contact Information


Syon Lounge welcomes your comments regarding this Privacy Policy. If you believe that Syon Lounge has not adhered to this Privacy Policy, please contact Syon Lounge at [email protected]. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.